ERP and CRM Implementation Firm Valuation
29 valuation methods · 43 industries · Results in under 10 minutes
In short
A smaller implementation firm whose revenue mixes projects and support is valued mainly on seller's discretionary earnings; a firm with recurring revenue, or a larger one, on a discounted cash flow, comparable companies, precedent transactions and a bottom-up view. Vendor status, support contracts and utilization shape what buyers pay.
Who this is for
Owners of ERP, CRM and other business software implementation and consulting partners preparing to sell or bring in a partner, and buyers who need vendor status, support contracts and project work read with the earnings.
How is an ERP and CRM implementation firm valued?
For a smaller IT services firm whose revenue is not all recurring, VA puts the most weight on seller's discretionary earnings, EBITDA plus the owner's pay, times the median multiple from small-business sales of IT services companies in its data, with a discounted cash flow, comparable companies and precedent transactions carrying the rest. A firm that describes its revenue as recurring, and a larger firm, is valued on a discounted cash flow, comparable companies, precedent transactions and a bottom-up view of its own economics. Earnings are taken after the add-backs you confirm, and an asset floor keeps the result above what the company's own assets would recover. This tool is informational only. Output is driven by your inputs and does not constitute a formal appraisal or certified valuation.
What drives the value of an ERP and CRM implementation firm?
- Partner status with the software vendors the firm implements
- Support and managed application contracts that renew after projects end
- Certified consultants, their utilization and how long they stay
- Client concentration, and how long the largest clients have stayed
- Industry specialisms and packaged solutions built on the vendors' software
- Resale margins on licenses, and how the vendor's program is changing
What lowers the value of an ERP and CRM implementation firm?
- Utilization that falls between large projects
- Dependence on one software vendor's program
- Certified consultants who could leave
- A few clients making up most of the revenue
How much is an ERP and CRM implementation firm worth? A worked example
An implementation firm, by discounted cash flow
Take an ERP and CRM implementation firm with $8 M of revenue and a 14% EBITDA margin, or $1.12 M of EBITDA. Assume revenue grows 6% a year for five years, capital spending and depreciation each run at 1% of revenue, working capital takes 15% of each year's added revenue and tax is 25%. Cash flows are discounted at 18%, the lowest rate VA uses for a company this size, with 2.5% growth after year five. VA's discounted cash flow gives about $5.37 M before debt, or 4.8× EBITDA. If utilization falls and the margin drops to 11%, it comes to about $4.01 M. In a full report for a company this size, the value from seller's discretionary earnings and the median multiple from small-business sales carries the most weight.
Illustrative figures from VA's discounted cash flow alone, on the assumptions stated. A full report blends it with the industry's other methods, such as comparable companies and precedent transactions.
Value your ERP and CRM implementation firm in under 10 minutes
- 1.Upload your financial statements, or type the figures in.
- 2.Confirm the add-backs and the industry details the model asks for.
- 3.Get a valuation range, the methods behind it and a PDF memorandum.
Which numbers matter most?
Seller's discretionary earnings
EBITDA plus the owner's own pay and perks. VA uses the pay your statements or confirmed add-backs show; when none is stated, it estimates a working owner's pay for your industry.
Normalized EBITDA
EBITDA after the add-backs you confirm. Comparable companies and precedent transactions apply their multiples to it, and the discounted cash flow starts from it.
Utilization
The share of consultants' or engineers' hours billed to clients. Buyers read it with rates to see how the firm earns and how much room it has to grow.
Recurring contract share
Revenue from managed services and support contracts billed every month. Buyers pay more for it than for projects that have to be won again.
Top client share
The part of revenue from the largest clients. Buyers price concentration closely, since one lost client can change the business.
What do you need to value an ERP and CRM implementation firm?
- Profit and loss statements and balance sheets, ideally for the last three years
- Figures for the current year to date
- A list of add-backs: the owner's pay and perks, and any one-off costs
- Loan and lease balances
- Revenue by client, split between projects, support and license resale
- Vendor partner agreements and certifications
- Utilization and rates by consultant
Example scenarios
Utilization that slips
Between large projects, consultants sit on the bench and utilization falls. The margin narrows, and the worked example shows what that does to the discounted cash flow.
Support that outlasts the project
After each implementation, clients sign support contracts that renew every year. Buyers read that recurring base as earnings that will hold.
Further reading
Business Valuation Methods Explained: DCF vs. Comps vs. Precedent Transactions
The five business valuation methods professionals actually use (DCF, comparable companies, precedent transactions, SDE/EBITDA multiples, and asset-based), when each wins, and how they combine into one defensible number.
Is a Business Worth 3 Times Profit? When It Is 2x, When It Is 5x, and Which Profit Counts
Is a business worth 3 times profit? Often, if the profit is SDE. When 2x or 5x applies instead, which profit counts, and what diligence does to the price.
How Much Is a Business Worth With $500,000 in Sales? The Revenue Ladder From $100K to $3 Million
Revenue does not set a price, earnings do. See what businesses at $100K, $200K, $300K, $500K, $1M, $2M and $3M in sales are worth at 10%, 20% and 30% margins.
Frequently asked questions
How is an ERP or CRM implementation firm valued?
A smaller firm whose revenue mixes contracts and projects is valued mainly on seller's discretionary earnings times the median multiple from small-business sales of IT services companies. A firm whose revenue is all recurring, and a larger firm, is valued on a discounted cash flow, comparable companies, precedent transactions and a bottom-up view.
Does it matter whether I describe my revenue as recurring?
Yes. VA values an IT services firm that describes its revenue as recurring on its recurring-revenue blend, and a smaller firm whose revenue mixes contracts and projects mainly on seller's discretionary earnings. Describe the revenue as it is; buyers will check the contracts.
Does vendor partner status raise the value?
It does not change the model's multiple, but it wins projects, and buyers check that it depends on the firm's certifications rather than on one person's.
Does client concentration lower the value?
The model values the earnings you enter. Buyers still pay less when a few clients make up most of the revenue, and may tie part of the price to those clients staying.
What if I pay myself less than a manager would cost?
Seller's discretionary earnings add back your own pay, so the level you pay yourself does not change that figure. A buyer who hires a manager will still look at EBITDA after a market salary, which is why the EBITDA-based checks are shown too.
Is this a certified appraisal?
No. This is an informational estimate. A bank loan, a partner buyout or an estate matter may require a certified business appraisal, which this does not replace.
Terms used on this page
- Seller's discretionary earnings (SDE)
- EBITDA plus the owner's own pay and perks. It shows what the business earns for one owner who works in it, and it is the figure most buyers of small owner-run businesses price.
- Add-backs
- Costs added back to reported earnings because a new owner would not bear them: personal expenses run through the business, one-off costs, or owner pay above what the role would cost to fill.
- Valuation multiple
- The number earnings are multiplied by to reach a value. It rises with how durable the earnings are and how easily a new owner can keep them.
- Discounted cash flow (DCF)
- A valuation that projects the cash a business will generate over the coming years and discounts it to today at a rate that reflects the risk of receiving it.
- Discount rate
- The yearly return a buyer requires for the risk of owning the business. A higher rate lowers what future cash is worth today.
- Precedent transactions
- A method that values a business at the multiples paid in past sales of similar companies.
As featured in
Value your ERP and CRM implementation firm
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Last reviewed September 26, 2026 against VA's valuation models.